FAQ Frequently Asked Questions - EMAIL
Email Questions
Can I spell check my email so that I can make additional edits before sending it out?
I can't open attachments in email, what's wrong?
How do I print my email in D.O.C.S.?
What is my storage quota for email in NEOUCOM D.O.C.S.?
Can I use Outlook, Outlook Express, Netscape or another POP client to read e-mail?
How can I change my NEOUCOM D.O.C.S. e-mail forwarding address?
What are the settings to POP my email to another client?
Q: Can I spell check my email so that I can make additional edits prior to sending it out?
A: An alternative way to spell check your email so that you can return to the email to make additional edits is to use the button at the top of the window.
Once you hit ‘Done’ on the spell check window, it brings you back to the message screen. This allows you to make additional edits prior to sending it out.
Q: At home I use America On-Line as my internet provider and I cannot access my e-mail, I keep getting an error message stating that my "session has timed out, please log in again", why is this happening?
A: This is an incompatability issue that is encountered with the AOL browser, after signing on to AOL, minimize the AOL browser and open up Internet Explorer or Netscape Navigator to access DOCS.
Q: How do I print my email in D.O.C.S.?
A: There is no print option within NEOUCOM D.O.C.S. email, this is a defect that has been reported to SCT and they have confirmed it. A user can print an email while using the Internet Explorer browser by right clicking on the email body and selecting 'Print' from the pop-up menu. If using the Netscape Navigator browser ensure that the e-mail window is the focus window by clicking once on the email window and then press CTRL-P to print the email.
In IE, when you open an email attachment, it sometimes opens in a separate IE window or in Messenger Express itself. If it opens in the Messenger express, you won't be able to print the document using the 'normal' right-click and 'Print' option. You will have to use Ctrl-P to print.
Q: What is my storage quota for email in NEOUCOM D.O.C.S.?
A: If you’re a faculty or staff member you will be allotted 300 Megabytes of storage. If you are a current student you will be allotted 100 Megabytes and alumni of NEOUCOM will be allotted 50 Megabytes of storage. These quotas will be enforced in the future. If you are currently over quota you will need to pay immediate attention to cleaning out your email.
NOTE: If you pop your e-mail to another client on your desktop this limitation will be determined by the space available on your individual computer but messages saved and archived within NEOUCOM D.O.C.S. e-mail client will abide by the above quotas.
Q: Can I use Outlook, Outlook Express, Netscape or another POP client to read e-mail?
A: Yes
Q: How can I change my NEOUCOM D.O.C.S. e-mail forwarding address?
A: Once logged in to NEOUCOM D.O.C.S.,
click the E-mail icon 
Click the "Options" tab
Click on "Settings."
Type in the full e-mail address to where you want your e-mail forwarded to.
Click "Save Changes"
Q: What are the settings to POP my email to another client?
A: Email address: i.e user@neoucom.edu
User name: This is the same as their DOCS username.
Password: Same as DOCS password.
Incoming mail server (POP3) : pop.neoucom.edu
Outgoing mail server (SMTP) : mail-relay.neoucom.edu (for NEOUCOM dialup users). Users with other ISP's such as roadrunner will have to use their ISP's Outgoing mail server.
NOTE: For security reasons, you will be asked to periodically change your NEOUCOM D.O.C.S. password. When you change your D.O.C.S. password, you must remember to change your POP password to match.