First time users of NEOUCOM D.O.C.S.
First time users of NEOUCOM D.O.C.S. please make sure you read through the following information this is especially important if you are using : AOL, MSN, Earthlink or RoadRunner for your ISP.
Survival tips....
1.) Make sure you are using a supported
browser.
2.) If you are using Internet Explorer in Windows to browse the web you will
need to have "Cookies
Enabled”
3.) You will need to have all pop-up
blockers turned off and your browser configured to allow
for NEOUCOM D.O.C.S. pop-ups.
4.) If you have a firewall on your computer it may also interfere with your
connection to NEOUCOM D.O.C.S. and may need to be disabled during connection.
Additional tips and troubleshooting....
Browser Issues -- If you use AOL, MSN, Earthlink or any other ISP that provides you with a browser other than Internet Explorer, make sure you read this page and use Internet Explorer for your browser. Browsers that are provided by ISPs such as: AOL, MSN, Earthlink, Etc. are “customized” browsers and in most cases will not work with NEOUCOM D.O.C.S.
Pop-up
blocker software --
Pop-up blockers will cause problems
for many of the applications in NEOUCOM D.O.C.S., email, calendaring,
channel editing, etc. Specifically in email when you click on "Compose" or "Reply"
in NEOUCOM D.O.C.S. messenger the first thing that happens
is, a pop-up is created and a new window for "reply" or "compose" is
opened. If you have a pop-up blocker enabled it prevents the pop-up
window from displaying and making it possible to reply or
compose email. Pop-up
blockers can be configured to accept pop-ups from certain addresses. You
will need to configure
your pop-up blocker to accept "mail2.neoucom.edu ".
Pop-up blocker toolbars --
If you have downloaded and installed
any of the many "Tool
Bars" or Menu Bars" such as Google, MSN, Yahoo, Etc.
they usually include a Pop-Up blocker which will cause problems with
your NEOUCOM D.O.C.S. account. If you can't disable or configure
them you can also remove them, go to "Add Remove Programs" and remove
these Tool Bars.
Alternate Email Connection --
If you fail to
log in to NEOUCOM D.O.C.S. you may still read your mail at http://mail2.neoucom.edu/
Email Attachments --
If you encounter a problem opening email attachments please see the instructions
to configure your browser.