Welcome  

This site is designed to provide training and assistance in the use of NEOUCOM's digital office communication services (D.O.C.S.) intranet. If you have questions or need guidance and do not find it available on this site, please see the NEOUCOM Tech FAQ at:  http://www.neoucom.edu/faq.

Tips for First Time Users of DOCS:

First time users of NEOUCOM D.O.C.S. please make sure you read through the following information this is especially important if you are using : AOL, MSN, Earthlink or RoadRunner for your ISP.
 

Survival tips....

1.) Make sure you are using a supported browser.


2.) If you are using Internet Explorer in Windows to browse the web you will need to have "Cookies Enabled”


3.) You will need to have all pop-up blockers turned off and your browser configured to allow for NEOUCOM D.O.C.S. pop-ups.


4.) If you have a firewall on your computer it may also interfere with your connection to NEOUCOM D.O.C.S. and may need to be disabled during connection.

Additional tips and troubleshooting....

Browser Issues --

If you use AOL, MSN, Earthlink or any other ISP that provides you with a browser other than Internet Explorer, make sure you read this page and use Internet Explorer for your browser. Browsers that are provided by ISPs such as: AOL, MSN, Earthlink, Etc. are “customized” browsers and in most cases will not work with NEOUCOM D.O.C.S.

 

Pop-up blocker software --

Pop-up blockers will cause problems for many of the applications in NEOUCOM D.O.C.S., email, calendaring, channel editing, etc. Specifically in email when you click on "Compose" or "Reply" in NEOUCOM D.O.C.S. messenger the first thing that happens is, a pop-up is created and a new window for "reply" or "compose" is opened. If you have a pop-up blocker enabled it prevents the pop-up window from displaying and making it possible to reply or compose email. Pop-up blockers can be configured to accept pop-ups from certain addresses. You will need to configure your pop-up blocker to accept "mail2.neoucom.edu ".

 

Flash Videos

Quick Help Guides

  • Calendaring
  • Email
  • Groups

DOCS Guides

  • Getting Started

  • Calendaring

  • Email

  • Group and Course Leader Administration

  • Room Scheduling

 

PDA Support

Supported Browsers and Known Issues

 

Please contact the Help Desk for technical assistance.

Contact Information:

help@neoucom.edu
Phone: 330-325-6911

Information Technology
Northeastern Ohio Universities
College of Medicine
P.O. Box 95
4209 St. Rt. 44
Rootstown, Ohio 44272-0095
Phone: 330 325-2511