NEOUCOM provides value-added services to enhance your laptop experience

If you have a problem with your NEOUCOM Laptop, certified Dell technicians provide repair services to you under the vendor's warranty - at no charge to you.

NEOUCOM's Help Desk for on-campus repairs is located in C-174.

If your NEOUCOM Laptop needs to undergo a prolonged repair while you are on campus, you'll be given a loaner notebook to use until your NEOUCOM Laptop is repaired.

Off campus hardware repair

Although NEOUCOM takes care of the purchasing arrangements with Dell, you own the laptop and Dell will honor your warranty anywhere in the U.S. If you are away from campus, you can contact Dell to receive warranty service.