If you are unable to access an online resource, from NEOUCOM's online catalog NEOLINK or from the OhioLINK Central home page, contact the Ocasek Medical Library Systems Librarian.

Onadell Bly
bly@neoucom.edu 
330-325-6616

Provide the following information:

• Your name, e-mail address, and telephone number
• The location of the computer from which you are working: home, work, a hospital, a library
• The IP address from which you are attempting to connect. Go to http://www.ohiolink.edu/cgi-bin/whereami.pl .
  From that location you will be able to see 
  • the IP address from which you are attempting to connect
  • whether or not your IP is recognized by OhioLINK
  • what browser version you are using
• The title you are trying to access
• The route you are taking to get to the resource
  • Through NEOLINK (NEOUCOM's local library catalog)
  • Through OhioLINK
    • From the home page through a special index
    • From the OhioLINK member catalog
• The error message you are seeing, if there is a message.

Without the above information, it will be nearly impossible to accurately diagnose your problem.  The Systems Librarian may need other information as your problem is investigated; the items listed about are essential.