If you are having problems searching a database or if you are not seeing the results you would expect to see, contact

      Heather McEwen           Jerome Holst
             hm2@neoucom.edu     holst@neoucom.edu  
         330-325-6605             330-325-6604

Be prepared to provide the following information: 

• Go to http://www.ohiolink.eduu/cgi-bin/whereami.pl .   On the results page you will find
• The IP address assigned to the computer you are using.
• The status of the IP address with OhioLINK.
• The browser type and version.
• What database are you searching?
• How did you access the database?
• From a list provided from the library's home page?
• From a record within the online catalog NEOLINK?
• From a list/index presented on the OhioLINK home page?
• From a record within the OhioLINK Central catalog?

• If you are retrieving unusual search results or results that are different from what you expected
• What information did you enter to begin your search?
• Describe your search strategy.
• What limits did you apply to your search?
• What outcomes did you expect?I
• If you receive an error message when attempting to do a search
• What keystrokes (as closely as you can determine) did you enter?
• What is the error message?

All of the above information is needed for a reference librarian to help you with your searching problems.