NEOUCOM Tech FAQ

Make certain that your iPhone has the latest firmware version. It must be at least version 2.0. You can check this by doing the following:

1. From the Home screen press Settings

2. From the Settings screen press General

3. Select About

The line that reads Version should be at least 2.0

If you have a lesser version you must update the firmware through iTunes. See the iTunes help screen for instructions.

Once you have verified that your iPhone is Exchange ready proceed with the following:

1. From the Home screen press Settings Read the rest of this entry »

The following links will help you convert to Microsoft Outlook email:

If Outlook 2003 has never been used

Adding Exchange to an existing Outlook 2003 Profile

If Outlook 2007 has never been used

Adding Exchange to an existing Outlook 2007 Profile

For DOCS Mail Users:

To transfer Mail Part 1

To transfer Mail Part 2

To transfer Calendar Part 1

To transfer Calendar Part 2

If you need further help with converting your email to Microsoft Oulook, please contact the Help Desk at 330-325-6911.

1. Go to Start.
2. Click on Run. Read the rest of this entry »

FIRST – Close ALL programs that are open on your computer.

Follow the steps 1 thru 5 to open Disk Defragmenter. Read the rest of this entry »

Recipients notify you that the email message you sent appears to them as a message with an attachment called winmail.dat.

This happens when you are using the Rich Test message format, which the recipient’s email program cannot interpret correctly.

Send your messages in either HTML or plain text format.

If using MS Outlook:

1. On the Tools menu, click Options, and then click Mail Format.

2. Under Message Format, in the Compose in this message format list, click HTML or Plain Text.

3. Click OK.