NEOUCOM Tech FAQ

Recipients notify you that the email message you sent appears to them as a message with an attachment called winmail.dat.

This happens when you are using the Rich Test message format, which the recipient’s email program cannot interpret correctly.

Send your messages in either HTML or plain text format.

If using MS Outlook:

1. On the Tools menu, click Options, and then click Mail Format.

2. Under Message Format, in the Compose in this message format list, click HTML or Plain Text.

3. Click OK.

If your email recipients see only part of your name, such as your first name, but you want them to see your full name, you can easily make the desired change. The display may show only part of your name if you did not type your full name when you first set up your email account. You can also use this procedure to change your first or last name.

To display your full name, edit your name in Account Settings.

1. On the Tools menu, click Account Settings.

2. On the Email tab, select your Internet service provider (ISP) (ISP: A business that provides access to the Internet for such things as electronic mail, chat rooms, or use of the the World Wide Web. Some ISPs are multinational, offering access in many locations, while others are limited to a specific region.) account, and then click Change.

3. Under User Information, in the Your Name box, type your name the way you want it to appear to people who receive email messages from you.

4. Click Next, and then click Finish.

NOTE If you are using a Microsoft Exchange account, you cannot change the display name. Only your Exchange administrator can make this change.

1. Please make sure that the latest Windows Updates have been downloaded, and you have good anti-virus software.

2. Log into VPN with your Windows User ID and password.

3. Open Internet Explorer.

4. Click on Install to install the Cisco Clean Access Web Login Facilitator.

5. Click on Download Clean Access Agent 4.1.1.0 to download Clean Access. Read the rest of this entry »

The Palm Desktop 3.x/4.1 with HotSync Manager is supported, with these exceptions:

NOTE:

With the Palm Tungsten T3 and Tungsten E, Palm has made incompatible changes to the datebook file format. Therefore, Sun ONE Synchronization 1.1 Patch 2 does not work with Palm Desktop 4.1.2, as shipped with the Palm Tungsten T3 and Tungsten E.

Synchronization is supported between Calendar Server, Calendar and Tasks and the above devices.

This setup will allow you to send mail through our server while off campus. If you get an error about the password make sure you typed it right. IMAP will match your DOCS email account including folders.

This setup will work on AT&T’s EDGE and Wi-Fi Internet service.

1. From the home screen press Settings

2. Scroll down to Mail and press it

3. Tap on Add Account…

4. Choose Other

5. Choose IMAP

6. Type your Name and full email address (username@neoucom.edu)

7. Incoming Mail server:

a. Host Name: imap.neoucom.edu

b. User Name: your username

c. Password: your DOCS/email password

8. Outgoing Mail Server:

a. Host Name: mail-relay.neoucom.edu

b. User Name: your username

c. Password: your DOCS/email password

9. Click Save

10. You will get an error that says “Cannot Connect Using SSL - Do you want to try setting up the account without SSL?”. Click on Yes. This will happen two times.